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ServiceSell Pro
Inspect · Advise · Sell · Grow

More transparency. More trust. More sales.

The commercial operating system for modern aftersales departments.

Enterprise aftersales platform · UK GDPR · Hosted in the UK

Inspect.
Advise. Sell.

Technicians film what they see. ServiceSell PRO adds parts & labour, generates a customer-friendly explanation, and sends a one-tap approval link. Customers say yes — faster.

See your ROI
Boardroom demo: a fully-staged tenant with six live-stage jobs — booked, checked-in, sent, partial approval, completed and tyre-tier chooser. Ready in seconds, no setup required.
Customer-authorised work
AI explanations built-in
Built on UK infrastructure · Audited · Encrypted end-to-end
Modern workshop
Quote #A-2310
Brake pads + 2 more
Video attached
Like what you see?

Want to see more?

Watch the 60-second cinematic — or jump straight in and try a live demo workshop.

Problem statement

Modern dealerships lose significant aftersales revenue.

Current workshop video systems often stop at the inspection stage and still rely heavily on manual advisor intervention.

Why dealerships lose revenue
  • 01
    Technician findings are manually processed

    Hand-written sheets, voice notes and second-trip explanations all introduce delay and error.

  • 02
    Advisors spend excessive time building quotes

    Looking up parts, calculating labour and re-typing the same explanations across every job.

  • 03
    Customer communication is delayed

    Phone tag, voicemail, callbacks — the customer is the slowest part of the entire process.

  • 04
    Approvals arrive too late or not at all

    Decisions get postponed past the booking, and amber/red items roll forward indefinitely.

  • 05
    Upsell opportunities are missed

    Without a clear, calm explanation, customers default to 'I'll think about it' — and never come back.

The result
Slow turnaround
Inconsistent quoting
Lower conversion
Poor transparency
Here's what changes when ServiceSell PRO™ runs the floor →
For dealer principals

What dealerships gain.

Four outcomes you can measure from week one — without changing your DMS or retraining your team.

  • Increased workshop efficiency

    Pre-calls, automated check-in, AI-drafted quotes and one-tap approvals strip wasted minutes from every job — your bays turn over faster.

  • Increased approved work

    Plain-English video explanations and traffic-light grading lift amber/red item conversion by double digits, week after week.

  • Reduced advisor admin time

    No typing up phone calls. AI write-ups, message templates and one-tap follow-ups give advisors hours back each day.

  • Improved customer transparency

    Customers see exactly what the technician sees, in real time — trust climbs, complaints drop, retention rises.

How it works

Four steps from inspection to authorised work.

01

Record

Whilst inspecting the vehicle on the ramp, the technician records a thorough walkaround — showing healthy components and those needing attention. Any length.

02

Grade

Each item is colour-coded: Green (healthy), Amber (advisory), Red (urgent). Pricing auto-fills from your catalog.

03

Explain

AI writes a calm, plain-English breakdown of the report for your customer.

04

Send

One link. Customer approves or declines each amber & red item from their phone.

The traffic-light system

The same grading customers trust at MOT.

Every item in the inspection is graded with a colour. Customers instantly know what's healthy, what to plan for, and what needs doing now — no jargon, no sales pressure.

Healthy
Green

Inspected and within tolerance. No action required — the customer leaves reassured.

Advisory
Amber

Work to consider in the next 6-12 months, or before the next service or MOT.

Urgent
Red

Recommended immediately — usually safety-related or to avoid a much bigger repair.

Measured outcomes

What workshops change when the floor runs on video.

Benchmark ranges observed when workshops switch from phone-call advisories to video-led, AI-explained quotes. Your numbers will vary by mix, brand and bay count — the ROI calculator models it against your own data.

+38%
Amber/red close rate uplift
vs. phone-only follow-up
20 min
Advisor time saved per job
drafting & explaining quotes
52%
Of declines reconsider
after safety follow-up
<24h
Average approval turnaround
down from 2-3 days
How we sit alongside your stack

Your DMS is the system of record.ServiceSell PRO is the system of engagement on top.

Same architecture as Salesforce on SAP. Your DMS holds the truth — we capture the eyes, the videos and the approvals. They win together.

When customers say no

We change minds, safely.

When a customer declines critical work — like brake pads — ServiceSell PRO sends a short, caring follow-up video and a written safety brief. No pressure. Just clarity.

Brakes
Wheel alignment

Made with Emergent